How do I return an item?
We try our utmost to package your items well so it arrives with you in perfect condition. The delivery process sometimes throws up faults or damages. Should this happen to you - don’t worry, we will sort it for you as quickly as possible. All you need to do is email us at firstname.lastname@example.org along with an image of your faulty or damaged item and we will advise how best we can assist you.
If you return an item to us that isn’t deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only. When returning your item to us please enclose your original invoice (where possible). Alternatively enclose a note with your contact and order details.
We always recommend using a tracked service to return your item if it is a valuable order or a jewellery item - we cannot be held responsible for items that go missing in the return post.
69 The Birches
What is our returns policy?
RETURNING ITEMS FOR A REFUND
We can all be indecisive from time to time - if you change your mind about an item just make sure you return it to us within 30 days in the original packaging and in a re-saleable condition.
We will process your refund directly to your debit /credit card or paypal account within 30 days at the very latest, subject to the above terms & conditions
Please note that earrings are non returnable for reasons of hygiene and safety
RETURNING FAULTY ITEMS
Please return a faulty product to us within one year of purchase to receive a full refund, or to have your item fixed.
Please note that we are not liable for any other jewellers work, a faulty jewellery item corrected by another jeweller voids the one year warranty period